Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically prepared within 2-5 business days and shipped from the United States.

Because many products from The Feral Societies are produced, finished, packaged, or personalized in small batches, processing times may vary by product.

Estimated processing or fulfillment information shown on a product page or during checkout should be considered part of the applicable order information.

Personalized, custom, engraved, and made-to-order products may require additional processing time.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.

DELIVERY ESTIMATES

Delivery dates and transit times are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, circumstances such as carrier delays, weather, service interruptions, peak shipping periods, and other events outside our control may affect delivery.

TRACKING

When tracking is available for your shipping method, tracking information will be provided after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, contact us immediately at info@feralsocieties.com. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please retain the product and packaging and contact us at info@feralsocieties.com with your order number and photographs of the damage.

If tracking indicates a package was delivered but you cannot locate it, first check the delivery location, household members, neighbors when appropriate, and the carrier's tracking information.

If the package remains missing, contact us and we will assist with determining the appropriate next steps.

INTERNATIONAL ORDERS

If international shipping is offered at checkout, customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout.

Customs processing may cause additional delivery delays.

QUESTIONS

For shipping questions, contact:

The Feral Societies
info@feralsocieties.com
+1 840-200-9661