Refund policy

RETURNS & REFUNDS

We want your order from The Feral Societies to arrive correctly and in good condition. If something has gone wrong, please contact us at info@feralsocieties.com.

RETURNS

Unused, non-personalized items may be returned within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging where reasonably possible.

Please contact us at info@feralsocieties.com before sending a return. Returns sent without first contacting us may not be accepted.

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

PERSONALIZED, CUSTOM, AND MADE-TO-ORDER ITEMS

Personalized, customized, engraved, or made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or materially different from what was ordered.

Please review names, spelling, dates, wording, and other customization information carefully before submitting your order. We are not responsible for errors contained in customization information provided by the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us at info@feralsocieties.com as soon as reasonably possible. Please include your order number and photographs showing the issue and packaging when applicable.

If we determine that an item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost.

NON-RETURNABLE ITEMS

The following items cannot be returned unless damaged, defective, or incorrect:

• Personalized or customized products
• Engraved products
• Made-to-order products
• Gift cards
• Final-sale or clearance items, when identified as such at the time of purchase

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at info@feralsocieties.com.

We will make reasonable efforts to accommodate your request, but orders that have entered production, been personalized, or shipped may no longer be changed or cancelled.

REFUNDS

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are not refundable unless the return results from our error or the product arrived damaged or defective.

QUESTIONS

For questions regarding returns, replacements, cancellations, or refunds, contact:

The Feral Societies
info@feralsocieties.com
+1 840-200-9661